CAREERS
Customer Service Representative (Email & Chat Support)
Location: Remote (UK-based preferred)
Job Type: Full-time / Part-time
COCO London is growing! As our brand continues to expand, so does our community of fashion-forward customers. With an increasing number of inquiries, we’re looking for a Customer Service Representative to join our team and ensure that every customer receives outstanding support.
What You’ll Do:
- Respond to customer inquiries via email and live chat with professionalism and efficiency
- Assist customers with order tracking, returns, and product inquiries
- Troubleshoot issues and provide solutions to ensure a seamless shopping experience
- Work closely with other teams (logistics, marketing) to resolve customer concerns
- Maintain a friendly, brand-aligned tone in all communications
What We’re Looking For:
- Experience in customer support, preferably in e-commerce or fashion retail
- Excellent written communication skills with attention to detail
- Ability to multitask and manage multiple customer interactions efficiently
- A problem-solver who can handle inquiries with patience and professionalism
- Familiarity with customer service platforms (e.g., Gorgias, Zendesk) is a plus
Why Join COCO London?
- Be part of a fast-growing fashion brand with an engaged UK audience
- Work remotely with flexible hours
- Competitive pay and opportunities for career growth
If you're passionate about fashion and delivering top-notch customer experiences, we’d love to hear from you!
📩 Apply now by sending your CV and a short cover letter to careers@coco-london.uk.
Customer Service & Social Media Support Specialist
Location: Remote (UK-based preferred)
Job Type: Full-time / Part-time
At COCO London, we don’t just sell fashion—we create a shopping experience. With our rapid growth, we’re looking for a Customer Service & Social Media Support Specialist to help manage customer inquiries across email, chat, and social media platforms.
What You’ll Do:
- Handle customer inquiries via email, live chat, and social media DMs/comments
- Monitor and respond to customer questions on Instagram, Facebook, and TikTok
- Engage with our online community and escalate issues when necessary
- Assist with order tracking, returns, and product-related inquiries
- Provide feedback from customers to improve our service and product offerings
What We’re Looking For:
- Previous experience in customer service, community management, or social media support
- Strong written communication skills with a warm and friendly approach
- Familiarity with social media platforms (Instagram, Facebook, TikTok)
- Ability to multitask and stay organized in a fast-paced environment
- A passion for fashion and understanding of UK fashion trends
Why Join COCO London?
- Be part of a stylish, growing brand that values customer relationships
- Work remotely with flexible hours
- Competitive pay and career development opportunities
If you love fashion, social media, and helping customers, we’d love to hear from you!
📩 Apply now by sending your CV and a short cover letter to careers@coco-london.uk